Online shopping convenience demands customer satisfaction through the very last mile
Shipping isn’t just about getting a package to a customer’s front steps anymore, and companies are not only investing in their shipping strategy because it saves them money - it goes beyond the box.
With parcel growth on the rise from 17% to 28% annually through 2021, e-commerce companies are trying to find ways to rev up their shipping processes, improve cart conversion and make their customers advocates. Why? Because chances are your customers already love the products you have, so it’s vital to give them the experiences that keep them coming back. If you don’t, you subject yourself to a disloyal customer base that looks to your competition for those experiences.
Check out the below infographic to see how shipping plays a role in customer satisfaction and how shipping software goes beyond the box to create the experiences that today’s consumers expect and value.
Shipping is one of the biggest headaches that companies are running into with regards to future growth. For instance, did you know that by 2020, same-day delivery will drive up logistics costs as a percentage of revenue by 50%? There’s absolutely no way that a high-growth company should be shying away from utilizing a multi-carrier platform when thinking about providing extra shipping options to their customers.
ProShip meets your needs now and in the future by allowing you to stick to one system for a lifetime, providing a competitive advantage and outstanding customer experience. Fuel your retail growth by transforming your company’s shipping function from a cost center to a profit center with ProShip Multi-Carrier Shipping Software.
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