Multi-Mode Track & Trace


Tracked packages showing complete visibility

Connecting Your Customers to their Orders

How customers buy, where they buy, how to deliver and where to deliver. It all complicates delivery tracking.

Simplify with ProShip® Multi-Mode Track and Trace. Directly connect your on-demand e-commerce data or warehouse systems to real-time and batched carrier tracking feeds. Customers can track their orders without ever leaving your online store. That means they can continue to browse, find other must-have items and snap them up with a simple click.

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Hand holding technology

How Track and Trace Works

The technical guts.

  • Gather real-time data from carrier Web services and Web API’s
  • Gather periodic, scheduled, individual or bulk data from assorted carrier EDI files.
  • Allow external systems to request tracking status of a given package.
  • Execute business rules during defined steps of the process and independently on a per-carrier basis.
  • Process data for each configured carrier independently of one another.
  • Updates, configuration changes and resolving hardware failures can happen with no downtime.
ProShip Multi-Mode Track & Trace brochure

Download the ProShip Track & Trace Brochure

How customers buy, where they buy, how to deliver and where to deliver. It all complicates delivery tracking. Simplify with ProShip® Multi-Mode Track and Trace. Learn more today!

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Key Benefits for Multiple Stakeholders

  • Warehouse streamlining shipping

    Logistics Department

    • Track the service quality of your carriers
    • Achieve a consolidated view on all deliveries
    • Receive better data to help strategize carrier contracts and pricing
  • ProShip customer service representative

    Customer Service

    • Quickly access all delivery data within your own systems
    • Get automatic notifications of delivery incidents/exceptions that allow you to be more proactive with your customers
    • Receive up to 40% less calls from customers about their order location
  • Happy customer opening a package

    Your Customers

    • Receive automatic emails or text notifications at key steps of their order's journey
    • Have direct access to track their own order
    • Realize a better post-purchase customer experience
ProShip business meeting with two professionals

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