Your Support Team and Services
At ProShip, customer support is more than a concept - it's a commitment.
We offer a full range of support and services:
- 24/7/365 support via phone, e-mail or online ticketing system.
- Online case management with monitoring and alerts.
- Critical notifications for software or carrier updates.
- Escalation procedures for emergency issues.
- Proactive system monitoring (NetWatch).
- Online knowledgebase (ProCyclopedia).
Technology is infused into the support process to make it fast and easy to get help, and to maximize the speed and quality of our response.
As our valued customer, our support team makes a personal committment to deliver the best customer experience in the industry.
ProShip offers managed services that are proven to reduce IT support costs, improve network performance and increase productivity.