Your Support Team
When you succeed, we succeed.
As our valued customer, our support team makes a personal commitment to deliver the best customer experience in the industry through consistency in our daily work and interactions with you.
Made up of experienced and trained professionals in both the supply chain and IT fields, our support team includes: dedicated account managers, system engineers and integrators, network and hardware specialists as well as logistics and supply chain experts.
A Full Range of Services
- 24/7/365 support via phone, e-mail or online ticketing system
- Online case management with monitoring and alerts
- Critical notifications for software or carrier updates
- Escalation procedures for emergency issues
- Proactive system monitoring (NetWatch)
- Online knowledgebase (ProCyclopedia)
"ProShip has been a great partner for American Girl. Your staff's ability to be immediately responsive and fix any issues right away has been much appreciated."
Darlene B., Technical Lead at American Girl