ProShip Support: Getting Help


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Contact Support

Standard Support Hours: Monday - Friday, 7am-7pm

Email: support@proshiphelp.com

Call: 800-353-7774

Logging in to ProShip Help

ProShip Help

Login to ProShip Help

Connect with us via remote desktop to help troubleshoot your issue or submit a support request through the online ticketing system.

(For ProShip customers only.)

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Support vs. Service

We can assist with two types of issues:

  • Support

    Issues covered under your pre-paid Support & Maintenance Agreement. These include:

    • Problems with ProShip scripting implemented by a ProShip engineer that has been unaltered
    • Standard ProShip and carrier updates
  • Service

    Issues not covered under your Support & Maintenance Agreement are quoted based on estimated time. These include:

    • Issues caused by operator error
    • Customer data problems
    • New, enhanced or a change in functionality
    • Troubleshooting of issues that arise when a customer attempts to perform system changes on their own without ProShip’s assistance.
ProShip Support Specialists

How to Submit Issue Tickets

  1. Document your issue in an e-mail message and send to support@proshiphelp.com. An issue ticket will immediately be created and you will receive a confirmation by e-mail.
  2. For emergency issues (carrier or shipping system is non-operational), call 800-353-7774 and ask for your dedicated account manager. We immediately escalate emergency issues within our organization to ensure that we are monitoring the emergency at all times and that our senior staff is alerted to the situation.

Standard Support Hours are Monday - Friday 7am-7pm