ProShip Support: IT Managed Services

ProShip Managed Services

Increased Productivity

As a ProShip customer, you can specify the level of support you need, from reactive to proactive, to complete managed services. Freeing your team from routine maintenance tasks and preventing costly downtime will help you deploy your IT resources more efficiently and increase productivity.

Our Capabilities Include:

  • Managing the IT network in all locations
  • Monitoring every desktop, server and network device
  • Controlling any device anytime, anywhere
  • Protecting all Windows devices with optional enterprise-class endpoint security
  • Reporting to speed troubleshooting
  • Automating more tasks with automated self-healing
Contact Us
ProShip Proactive Management and Support Program Screens

Proactive Management & Support

Our Proactive Management and Support Program is designed to reduce downtime through availability monitoring and immediate remediation. Through our NetWatch® monitoring systems, we collect and analyze performance and event data from your systems. Our network technicians are available to assist at your location, maintain your systems and help you attain the highest level of network availability.

Services included in the Proactive Program:

  • Remote monitoring by NetWatch at ProShip Network Operations Centers
  • Proactive review of your IT infrastructure
  • Emergency and unscheduled support at a discount rate


  • Services Available:
    • 24/7 remote network monitoring
    • Proactive technical support
    • Telephone and e-mail support
    • Systems analyst available 24/7 for notifications and escalation
    • Remote troubleshooting
    • Alert escalation to ProShip
    • Monthly network assessment
  • Benefits:
    • Diminished business impact from IT failure through reduced incidents
    • Improved service uptime by eliminating preventable IT failures
    • Priority response
    • Systems analyst available 24/7 for notifications and escalation
    • Proactive assessments
ProShip Sample Service Agreement


Availability reporting on all covered devices will be delivered each month on a prescheduled mutually agreed upon time. The executive assessment report will be delivered at quarterly intervals for a fixed price on a mutually agreed upon time.

ProShip will leverage the NetWatch Network Operations Center (NOC) to provide 24/7 monitoring of all devices in your agreement. The NOC staff will also be available on stand-by to respond to any issues detected by the monitoring system when escalated by your IT team.

ProShip will conduct proactive services analyses to ensure the continued availability of your devices. Proactive work is designed to ensure that the systems remain available at the required level and do not impact business operations. We will communicate with you regarding issues that may impact business operations, along with corrective actions or required emergency work we identify for resolution by your IT team or ProShip engineers. The NetWatch system and ProShip will supplement your IT systems remediation process.

Server Patch Level Management

The monitoring service includes an automated tool for patch level detection. We integrate with patch management and deployment tools using pre-existing administration tools.

ProShip Onsite Support

Stand-By and Onsite Support

We recognize that clients don't always work within standard business hours and can schedule onsite visits outside business hours, either regularly or on an as-needed basis. Advanced notice of three business days is required for visits outside of standard business hours.

Emergency and Unscheduled Services

Our Proactive Service Program provides access to emergency support services. If your team detects an issue with a service or device outside standard business hours and requires escalation support, you can contact the Emergency Support team to report the issue.