From the time an order is placed to the time an order is shipped, visibility is crucial. And that includes inventory visibility. Being able to control total inventory access, availability and allocation is key to the ability to deliver merchandise to the right place at the right time and keep customers satisfied.
Shipping software that can integrate directly with your Order Management System (OMS) or Warehouse Management System (WMS) can make a big difference in helping you to better utilize inventory. If you invest in the right software, you can gain a detailed picture of your entire fulfillment inventory, no matter where it's located. Integrated fulfillment across all channels can help you reduce freight charges, shipping times and warehouse expenses by leveraging the fastest, least expensive routes. And when you can deliver more orders faster, it ultimately leads to increased customer satisfaction.
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Speaking of customer satisfaction, shipping software can also allow real-time, 360 degree visibility through the entire shipping process with live package status, delivery updates and electronic notifications for your customers. You will have complete order visibility within the enterprise and instant tracking once packages leave your facility. Customers will then feel empowered to track their own packages, which in turn saves time for your shipping and customer service departments.
By giving customers the ability to track their own shipment, you'll save money even if your are only getting 20 calls a day and it's taking 5 minutes per call. Assuming $24 per hour is the cost of a fully burdened employee, you could potentially save: 20 calls each taking 5 minutes per call is 1.6 hours saved per day at $24 an hour x 260 work days per year is $9,984 per year. Now doesn't that sound like a good reason to better communicate the status of your customers' shipments?
It is extremely important for any business in the shipping industry to have high visibility throughout the entire process. To get ahead of the game, start thinking about shipping software to provide you with easy and immediate access or email status notifications on all tracking data regarding each shipment - inventory updates, when a package was sent, where it is now, and when it will be delivered.