Freight management is an important cost center for all product manufacturers and distributors. But for a third-party ecommerce fulfillment provider like Fifth Gear, shipping is the lifeblood of the operation.
As an “invisible partner” to ecommerce merchants, Fifth Gear handles all aspects of the post-purchase experience, including pick and pack fulfillment, order shipment, returns processing, customer service, freight management, product personalization, and site design. Anyone who has ever had any responsibility for order fulfillment understands the incredible complexity of the process.
“Our customers and their customers trust that once the order is placed, the product will be delivered as promised.” said Jake Vogel, Vice President of Operations for Fifth Gear.
Fifth Gear knew they needed to find a shipping solution that allowed them to respond in real time to dynamically-changing labeling and shipping requirements. After evaluating several systems, Fifth Gear elected to migrate to ProShip®’s web-based enterprise-level solution.
Fifth Gear’s goal was to have the system fully operational before their clients’ holiday season peak, and, according to Vogel, they succeeded. “We learned a lot through the process about the complexity of carrier requirements,” he said “There were a lot of moving parts. But we had a really good relationship with the ProShip, Inc. team and they had a lot of good people involved.”
“The ProShip® Software Suite allows the magic to happen between order placement and delivery that allows us to continually earn our customers’ trust.”
Jake Vogel, Vice President of Operations for Fifth Gear
Fifth Gear now prints multiple labels at the same time, right at the packing station. ProShip talks directly to Fifth Gear’s OMS, so the system knows what goes into each box, what it weighs, and where it’s going. “The ProShip® Software Suite allows the magic to happen between order placement and delivery that allows us to continually earn our customers’ trust,” Vogel explains.
ProShip® gives Fifth Gear better efficiency, better bandwidth and the ability to quickly scale to meet the needs of its customers as they grow, such as adding new customers without business interruption.
“We put a high value on the relationships we build with our business
partners,” said Vogel. “We depend on them. The ProShip support team has
been very involved. They understand our environment and are quick to
react. They are a really good set of folks – they are honest and easy to