As a leading manufacturer in the medical device industry, Medela, Inc. knows that shipping can be a complex process.
As a supplier of breastpumps, breastfeeding supplies and healthcare solutions not only are Medela’s manufacturing processes subject to regulatory overview, but its distribution processes are as well. In addition to dealing with the frequently changing carrier requirements, Medela needed to find a true solution for its shipping needs.
The software that the company originally used simply wasn’t making the cut. “The interface was unreliable and needed frequent maintenance and enhancements,” said Medela’s manager of IT applications, Mark Ruester. The software often caused issues that slowed down or even halted their distribution at times and they desired a more dependable and scalable shipping management system that would be able to stand the test of time as the company grew. [Download Full Case Study]
“Software updates are performed easily in a timely manner with little to no down time, and a service help desk assists any user in the company with shipping issues, as needed.”
Mark Ruester, Manager of IT Applications for Medela
Taking all of its needs into consideration, Medela then chose to employ ProShip® software to streamline the execution of its business. By choosing ProShip, their shipping processes transitioned with ease and resulted in an increase in efficiency. “For the new ERP system, we wanted a black-box approach, where the shipping system was a stand-alone component, to which we would submit shipping requests, and from which we would get labels printed, without hassles,” Ruester said.
Medela wasn’t only satisfied with the software itself, but the technical support that accompanied it. For them, a responsive and knowledgeable technical service team was a critical factor in the selection of a new shipping system partner.
As the company has continued to grow it remains committed to utilizing ProShip which provides them with an advanced, scalable shipping platform that Medela can depend on.
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