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Gen Z Consumers // How to Stand Out and Connect to a Digital Shopper
Posted on Oct 31, 2018 By tpawelka
Gen Z has endless options at their fingertips. Here are some ways your CX strategy can lure them in and keep them coming back.
[Webinar]: Great Expectations: How CX Drives Demand
Posted on Oct 11, 2018 By tpawelka
Join Neopost, Vertex and DHL Express to learn how to use CX as a competitive advantage.
[REPORT]: Pressure on Retailers to Win Over Gen Z with CX-Friendly Shipping
Posted on Sep 5, 2018 By tpawelka
Report highlights need for shipping to contribute to customer experience with 98% of young consumers abandoning their carts online due to shipping friction
Amazon’s Biggest Lesson for E-Commerce Companies
Posted on Mar 6, 2018 By kbormann
How Amazon continues to build a loyal customer base that keeps coming back
Shep Hyken Guest Blog: Parcel Lockers – A Retailer’s Secret Weapon
Posted on Jan 23, 2018 By kbormann
ProShip’s Parcel Locker article is featured on Shep Hyken’s Customer Service Experience Blog and talks to how parcel lockers can benefit retailers.
How Retailers Can Win Amazon Customers Back
Posted on Nov 14, 2017 By kbormann
Amazon is currently dominating the online shopping experience, but here’s what retailers can do to keep customers loyal.
Get Ahead of Returns this Holiday Season
Posted on Nov 9, 2017 By kbormann
How to never lose a loyal customer due to your returns process ever again.
December 12, 2018
December 10, 2018
December 4, 2018