Learn about the importance of shipping software speed to scale fulfillment for unlimited shipping requests from unlimited locations.
With the Amazon effect and growing customer expectations, perfecting the customer experience is difficult. One key to surpassing customer expectations is delivery speed. Recognizing the problem is typically the first step, and the same applies here - awareness for how changing customer behaviors and expectations will impact your supply chain strategy is key. Recent findings conclude that online shoppers are increasingly making delivery speed a top priority when placing online orders, with additional research showcasing that nearly 98% of shoppers claim that delivery impacts their brand loyalty.
Shipping Speed vs. Processing Speed
While some customers may be aware of the difference between shipping speed and processing speed, your logistics team is the expert. With e-commerce exploding, shipping over 2,000 packages a day is commonplace, and a volume of 5,000 to 150,000 packages during peak season is no longer rare (some of ProShip’s customers are shipping more than one million packages a day come peak time). As package volumes increase, so do the requested features and functions of shipping software [Learn more: Why Speed Matters]. With complex business rules, rate shopping, and omnichannel initiatives now familiar system requirements, a robust and advanced multi-carrier shipping software is essential.
A costly (and sometimes forgotten) crucial piece to facilitating the above requests is processing speed. Understanding how the system communicates is imperative when choosing a shipping software platform partner. Slow shipping speed originates from solutions that depend on third-party technologies and carrier APIs to get shipments out the door, especially when volume is high (peak season). This results in shipping delays and missed delivery promises, meaning recurring revenue lost. [The Hidden Costs of Parcel Shipping System Downtime]
How to avoid a disastrous slow speed
A well-integrated parcel shipping solution as a part of your Enterprise Software Stack should automate the shipping process in minimal time. On-premise carrier engines facilitate exceptional speed and control, pushing for millisecond transaction times.
Once your company scales up to ship in high volume, say over 2,000+ packages per day, it is important to consider total ship time as a key performance indicator for your supply chain process. Any shipping software system you are considering should be able to provide you with concrete evidence for its outstanding performance. [Infographic: Time is Money]
As you can see, speed matters. Shorter delivery times are only possible with faster processing speeds. However, speed alone is not enough to promote a positive customer experience. Reliable support, compliance, and flexibility are the strengths that enable a shipper to compete effectively in today’s environment. A modern supply chain needs to engage fast and advanced multi-carrier shipping software. To choose the right partner, you will also need to consider: Core Technology, Pricing Scheme, Service & Support, Business Focus, and Updates. [Jump ahead and read the entire Multi-Carrier Shipping Software Comparison Guide]
Learn why today’s top companies like Ulta, Staples, Kohl’s, Petco, Trek Bicycle, REI and Sephora trust ProShip as the #1 in speed, compliance, reliability and experience for their multi-carrier shipping solution. ProShip knows that Time is Money, and has proven their worth in speed!