BOPUS Pilot Program

Looking to kick your BOPUS strategy up a notch?

Packcity parcel lockers are reliable, convenient and completely self-sufficient. You can diminish long lines and inventory discrepancies and increase the entire customer experience. Contact us about our new pilot program, where companies can set up a customizable program that fits their unique needs without the commitment of purchase.

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Custom-Branded Packcity Parcel Lockers

BOPUS Retail Challenges

Customer Experience Challenges

  • Waiting in line
  • Pick-up and drop-off flexibility
  • Pure play competition has already mastered a personalized experience

Cost Challenges

  • In-store labor increases as the number of parcels go up
  • Shipping costs
  • Space costs for storing BOPUS orders

Outdoor Packcity Parcel Lockers

Packcity Exceeds the BOPUS Challenge

Customer Satisfaction

  • Outdoor lockers offer 24/7 pick-up and returns
  • No lines or waiting
  • Customer satisfaction due to a convenient and innovative solution

Cost Reduction

  • Repurpose internal resources from hunting parcels to selling on the floor
  • Freight savings with carriers not having to complete last mile delivery
  • Dedicated secure locations with indoor and outdoor units
View all Benefits
Download 2017 Customer Experience White Paper

Optimizing the Customer Experience 2017

With 2016 e-commerce sales up more than 15% from 2015, it's no secret that more and more consumers are choosing to purchase items online. This white paper will uncover the new competitive battlefield in e-commerce growth and consumer expectations:

  • Growth of E-Commerce: A New Competitive Advantage
  • Shipping: Meeting Customer Demands
  • Packaging: The Package is Important
  • Convenience: Boosting Your BOPUS Strategy
Download Now!

customer placing a package in a parcel locker

Returns, Returns, Returns

Returning a package is just as easy!

Customers prefer to return online purchases to a physical store because they find it faster, easier and more efficient. With parcel lockers, it's as easy as 1-2-3!

  1. Recipient places the return label on the package
  2. The label is scanned at the locker station
  3. Locker door opens and customer places the package inside
Decathlon - Packcity Parcel Locker customer

Decathlon - A Customer Use Case

Providing a dedicated click & collect pick-up point.

Decathlon, a sporting goods retailer with a network of more than 300 stores in France and over 1100 stores worldwide, has deployed Packcity Parcel Lockers in 20 stores.

Customer Objectives:

  • Successful, free in store pick-up
  • Offer an innovative service to its customers
  • Eliminate time consuming tasks for both customers and employees (waiting in lines, distant storage area, staff rotation)


  • 98% satisfied Packcity users
  • 50% reduction in freight costs
  • 25% of customers buy additional products after pick-up increasing the average basket by 40%
Download the Packcity Parcel Locker BOPUS brochure

Ready to learn more?

Download the Packcity Parcel Locker BOPUS brochure.

Get it now!

chart: why customers bopus

Why Do Customers BOPUS?

The main reasons revolve around the customer experience.

The customer experience is extremely important these days, and BOPUS seems to be one of the keys in mastering it. Customers expect 24/7 access to product information and BOPUS offers them the immediacy, flexibility and reliability of in-store pick-up, minus the shipping costs.

Learn More

Customer typing in PIN code to Packcity Parcel Lockers

Could Parcel Lockers Increase Your Customers' Satisfaction?

As the demand for online shopping continues to accelerate, so do customer expectations. Customers want to receive their order on the day they expect it, making delivery a critical element of the total e-commerce experience.

Parcel lockers are a safe and effective solution for apartment and condominium managers, universities, corporations and retailers who face these challenges.

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Have we piqued your interest?

Talk with one of our Packcity Parcel Locker experts to discuss the benefits that parcel lockers will have in your business.

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