ProShip Support

People: Your dedicated account manager works alongside highly skilled ProShip engineers and integrators to understand how your business operations and proactively assist you in finding the best solutions in a timely manner.

Process: Submit your support request by e-mail or through our online ticketing system and indicate the severity level of each incident. Your account manager will respond within 15 minutes and all emergency issues are immediately escalated to senior ProShip engineers and executive management.

Technology: Technology makes it fast and easy to get help, maximizing our response speed and quality. Our ticketing system and ProCyclopedia are online resources geared to provide the support you need.

• Document your issue in an e-mail message and send to support@proshiphelp.com. An issue ticket will immediately be created and you will receive a confirmation by e-mail.
• For emergency issues (carrier or shipping system is non-operational), call 800-353-7774 and ask for your dedicated account manager. We immediately escalate emergency issues within our organization to ensure that we are monitoring the emergency at all times and that our senior staff is alerted to the situation.
  
  STANDARD SUPPORT HOURS ARE MONDAY - FRIDAY 7AM-7PM