
Getting Help
With ProShip Help, submit an online ticket for online assistance.
People: Your dedicated account manager works alongside highly skilled ProShip engineers and integrators to understand how your business operations and proactively assist you in finding the best solutions in a timely manner.
Process: Submit your support request by e-mail or through our online ticketing system and indicate the severity level of each incident. Your account manager will respond within 15 minutes and all emergency issues are immediately escalated to senior ProShip engineers and executive management.
Technology: Technology makes it fast and easy to get help, maximizing our response speed and quality. Our ticketing system and ProCyclopedia are online resources geared to provide the support you need.
Through ProShip Help and ProCyclopedia you will receive the support you need to keep your systems running.
Experienced ProShip professionals are trained in both the supply chain and IT fields. Together, we achieve.
Submit a support request through the online ticketing system.
(For ProShip customers only.)
Standard Support Hours: Monday - Friday, 7am-7pm
Email Us: support@proshiphelp.com
Call: 800-353-7774 or 414-302-2929
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