Multi-carrier strategies give you more options to please your customers.
Multi-Carrier is Our Specialty
Single-carrier operations are risky business.
Without the right shipping software, adding on a single carrier at a time would be extremely time-consuming, plus you would have to switch between interfaces to compare routes and rates. This is a slow process, and the dollars and time wasted is not worth it.
Don't get stuck with minimal choices.
Why Go Multi-Carrier?
Peak season demands, carrier strikes and limited features are all reasons why single-carrier servicing limits your business potential
Carrier Networks & Capacities – Not All the Same
Thanks in part to the inevitable rise of technology, e-commerce and mobile shopping have grown exponentially in the past years making shipping the backbone of experience, putting major pressure on the carriers’ delivery networks.
Carriers have tried to keep up with the demand by investing their efforts into improving their networks by adding facilities, automation, technology and people. But this still does not guarantee that a carrier will not be overloaded on a particular lane for a few days. And that risk only increases with bad weather.
It’s important to note that in the last few years carriers have also started implementing ‘quotas’ on their largest customers during the holiday season and have been charging fees if quotas are unexpectedly surpassed.
With carrier network investment it should be no surprise that carriers will have different capabilities in different lanes. Where one carrier may have improved their Northeast ground network, another carrier may have added capacity in California. Carrier networks change every year, and shipping tools such as multi-carrier shipping software keeps up with these changes.
Don't Put All Your Eggs in One Basket.
Another issue plaguing single-carrier retailers is delivery strikes. As recent as November 1st 2018, UPS Freight has been warning customers to make alternative shipping arrangements while admitting a potential strike as a union contract vote approaches. While UPS Freight is mostly store-to-store shipping of large and bulk shipments on pallets, these delays will inevitably affect peak shipping times. Of the strike, UPS stated, “We have now begun discussions with UPS Freight customers to inform them of the potential for service disruption and the need to arrange alternative carriers.” This could spell disaster for single-carrier operations.
It is due to the UPS strike of 1994 that most shippers now have at least two carriers. Now that we have had three strike concerns in the past year, there is no indication that this risk to shippers will be going away anytime soon. Being able to reroute packages to carriers less affected by the holiday rush and current strikes is a great way to keep your shipments on schedule.
Options Become Decisions - Can You Make Them?
One of the biggest risks seen by using a single carrier for any level of service is the lack of choice – the choice to make a better shipment execution decision. A decision like this can meet/exceed your customer’s expectations at an acceptable price, or it can be the decision no shipper wants to make; meet the customer’s expectation at a high price or go with a low price that will not meet the customer’s expectation. A ground service that will deliver a shipment in 2 days will still be less expensive than most 2-day express services, even with an aggressive discount.
The carriers have different networks and their postal last mile and ground services, which are generally more affordable than express services, have different transit times for many origin and destination pairs. Using only one carrier gives you only one zone map for your shipping software to look at. By using two or more carriers, customers can be provided with more options, and shippers can execute on them at the lowest cost possible.
eBook: Retailers Divulge their Top 10 Carrier-Related Shipping Concerns
Shipping is complicated, but automation and the right software tools will help alleviate these 10 concerns, ensuring deliveries are handled just as customers expect. It's a clear pathway to cost reductions and savings that ultimately end up back on the bottom line.
As the leader in multi-carrier shipping software, we enable our customers to become more cost effective and ultimately more competitive.
The ProShip Solution
The Multi-Carrier Shipping Software You've Dreamed About
You deserve the #1 in speed, compliance, reliability and experience.
With ProShip you will...
- Improve customer satisfaction & retention
- Increase productivity & profitability
- Stay flexible & intensify visibility
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